Items to be customized (Sneakers & Apparel etc.) are usually bought by the consumer and then serviced on by our company. We can provide certain products if requested which will change pricing. Therefore, IGOTPINKEYE does not publish prices for custom work based on these facts. We treat each custom job with the same dedication of our overall mission that custom work is special from the idea, to the consultation to the end result of what is created. We do have "Quick Quotes" based on questions through email or phone conversations that can be supplied. These quotes are subject to change and meant to give an overall idea on what the consumer will spend for a certain project.
Custom orders require a ½ deposit before any work is done after consultation on the custom job. Custom work takes anywhere from 1 to 2 weeks to be completed per job. If you need a rush job (1-4 day turnaround) you will have to pay ¾ of the job in full before it is started.
All custom work will be provided with a PDF proof before starting to insure that you are getting exactly what you want. This proof will be submitted once consultation is done. We will allow one (1) revision to the proof free of charge. Any secondary proofs thereafter will be subject to a charge in the final pricing.
We also have "Freehand" custom work available. That is custom work done without consultation that we have designed and is ready to purchase in our store. Freehand work is still one of a kind but limited as sizes listed is the only available. We will not recreate Freehand work, but if you like that particular style, we can create something similar.
For custom orders and items in our store we accept PAYPAL payments. We also accept major credit and debit cards (VISA, MasterCard, AMEX, Discover through PAYPAL). Money orders and paper checks are allowed as well (made out to PURNELL STUDIOS).
Domestic orders are shipped via USPS® Priority Mail or UPS® GROUND unless otherwise requested. If you wish your order to be shipped Express Service, please let us know when placing your order and we will give you a shipping quote. UPS® cannot ship to PO BOXES (so please provide a physical street address or we will use USPS®.)
We do accept international orders. Payment must be made in only in US Dollars. For custom work to be sent international, payment must be made in full before starting. Please contact us for a shipping quote before placing your order. We need your FULL shipping address to get a proper quote, so please provide a complete address. If you order from a foreign country, your order will not be shipped until you approve the shipping quote and provide proper payment to cover your merchandise and shipping cost. You will be responsible for duties and taxes on your shipment.
While we do not offer refunds, we make every effort to provide complete information about our products and services. Feel free to contact us with any questions or concerns before ordering.
IGOTPINKEYE will never give away or sell your personal information. We pride ourselves in keeping your information secure.
Any further questions please visit our CONTACT page.